Truck Doctors doesn’t just help clients on the road; we also help behind the scene, managing dispatch lines, performing services within our spending limits, matching our response objectives against the client protocols to ensure that our decision making matches that of our client. Our service offering is designed to relieve pressure on our clients call center by filling specific service needs. Some of our programs include:

• Private label answering
• Service writing
• Overflow call and peak time handling
• Full service breakdown support with trained diesel technicians
• Night and weekend coverage

Our call assistance solutions are completely scalable. As our dispatch center is staffed 24 hours a day, 365 days a year, we can provide the support you need on the weekend, on holidays or just when you get busy. We even offer private labeled services, meaning our team will answer the lines as you, so your customers only do business with the brand they know and trust. Our call center team includes fully trained customer service representatives and experienced diesel technicians who can address, diagnose and recommend solutions for on-the-road problems, towing and breakdowns. Using our team allows clients to eliminate repair and breakdown calls from in-house lines, and keep wait times down for other drivers. All in all, our call center assistance services can help you improve efficiency, better serve your drivers and increase employee and driver retention.